Privacy Policy
Frequently asked questions
Here are some common questions about our company.
We ship worldwide! All orders are fulfilled through our trusted print-on-demand partners and shipped directly to your door.
Most orders are processed within 2–5 business days, and shipping times vary based on location:
US & Canada: 3–7 business days
Europe: 5–10 business days
Kenya & East Africa: 7–14 business days
Rest of the world: 10–21 business days
You’ll receive a tracking link as soon as your order ships.
Once your order is placed, we begin processing it right away. If you need to make changes, contact us within 12 hours and we’ll do our best, though changes aren’t guaranteed.
All items are made to order, so we’re unable to accept returns or exchanges for buyer’s remorse. If your item arrives damaged or with a quality issue, contact us within 14 days of delivery with a photo, and we’ll arrange a replacement or refund.
You can reach us via email at casa.petra@aol.com or through our Contact page. We’re happy to help!